Return & Refund Policy

At METABRYLNO™, your satisfaction is important to us.

We want every pet parent to feel confident when shopping with us. This Return & Refund Policy explains the process for returns, replacements, and refunds, ensuring a clear and simple experience if you need assistance with your order.

1. Return Requirements

We accept return requests within 30 days of receiving your order.

To qualify for a return, items must meet the following conditions:

• The product must be in its original condition

• The item must be unused and free from damage

• Products should include original packaging and accessories when applicable

• Proof of purchase or order details must be provided

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

Before sending any item back, please contact our customer support team:

Email:
service@metabrylno.com

Once your return request has been reviewed and approved:

• We will provide return instructions

• You will receive the required shipping details

• Our team will guide you through the next steps

Please do not send items back before receiving return approval. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Orders

Please check your order carefully after delivery.

If your package arrives damaged, contains a defective product, or you receive an incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number

• Photos or videos showing the issue

• A description of the problem

Our team will review your request and work toward the best solution.

4. Items Not Eligible for Return

Some products may not qualify for returns, including:

• Used or damaged items caused by customer handling

• Products without original packaging

• Personalized or customized items

• Gift cards

• Clearance or final sale products

For pet-related products, items that have been used by pets may not be eligible for return due to hygiene and safety considerations.

If you are unsure whether your order qualifies, please contact us before submitting a return request.

5. Exchanges

If you received the wrong product or need a replacement, please contact our support team first.

Depending on product availability and return approval, we will help arrange the appropriate solution.

For faster service, customers may also return the original item and place a new order for the desired replacement product.

6. Refund Process

After your returned item is received and inspected, we will send you an update regarding your refund status.

If approved:

• Refunds will be issued back to your original payment method

• Processing time may take up to 10 business days

• Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us at:

service@metabrylno.com

7. Return Shipping Information

Please contact METABRYLNO™ before returning any item.

Return instructions and the appropriate return address will be provided after your request has been approved.

Return Contact:

Fruffy's Holistic Pet Supply Store
12038 Cadet Ct
Manassas, VA 20109
United States

Our Commitment

At METABRYLNO™, we believe great customer service is part of creating a better shopping experience.

We are committed to handling every return request fairly and helping you find a satisfactory solution.

Thank you for choosing METABRYLNO™ for your pet essentials.