Shipping Policy

At METABRYLNO™, we understand that receiving your pet essentials quickly and safely is an important part of your shopping experience.

This Shipping Policy explains how we prepare, ship, and deliver your orders, helping you understand what to expect from the moment you complete your purchase until your package arrives.

Our Delivery Commitment

METABRYLNO™ is dedicated to providing thoughtfully selected pet products for modern pet families.

To offer a wider range of quality pet essentials while maintaining competitive pricing, we work with reliable fulfillment partners and carefully managed shipping networks.

This approach allows us to:

• Provide access to carefully selected pet products

• Maintain affordable pricing for our customers

• Improve fulfillment efficiency and reduce unnecessary waste

• Deliver products directly to pet owners with convenience in mind

We appreciate your understanding as we work to create a simple and efficient shopping experience.

1. Order Processing & Shipping Fees

Every order is carefully prepared before leaving our facility.

Order Processing Time:
Please allow 1–3 business days for order verification, product preparation, quality inspection, and packaging.

During promotional periods, holidays, or high-volume shopping seasons, processing may require additional time.

Shipping Fee:
Shipping costs are calculated based on your order details and destination. Available shipping options and applicable fees will be displayed during checkout.

2. Estimated Delivery Schedule

Delivery times may vary depending on your location, shipping method, and carrier conditions.

Please note that delivery estimates are approximate and may be affected by carrier delays, weather conditions, holidays, or customs processing.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to update after shipment

• Some packages may show limited tracking information during transit

• Delivery updates are controlled by the shipping carrier

If you have any concerns about your shipment, our support team is always available to assist.

4. Customs, Duties & International Fees

For international shipments, additional customs requirements may apply depending on the destination country.

Customers are responsible for:

• Import duties or taxes required by local authorities

• Customs fees charged during international delivery

• Providing accurate shipping information to avoid clearance issues

METABRYLNO™ is not responsible for delays caused by customs inspections or government regulations.

5. Changes, Address Updates & Order Cancellations

We begin preparing orders shortly after purchase to ensure fast delivery.

If you need to update your shipping information or request a cancellation, please contact us as soon as possible at:

service@metabrylno.com

Requests must be submitted before your order enters the fulfillment process.

Once an order has been shipped, we are unable to make changes or cancel the shipment.

6. Missing, Lost, or Damaged Packages

We want every pet family to receive their order in excellent condition.

Damaged Packages

If your order arrives damaged:

• Please contact us within 72 hours of delivery

• Include photos of the damaged item and packaging

• Our team will review your request and provide an appropriate solution

Lost Packages

If your tracking information confirms that your package has been lost during transit, please contact our customer support team.

We will work with the shipping carrier and help resolve the issue as quickly as possible.

Our Promise

At METABRYLNO™, every order represents our commitment to better pet care.

We strive to provide reliable delivery, responsive support, and products that help create happier moments between pets and their families.

Thank you for choosing METABRYLNO™.